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Question: 1 / 400

When an end office is isolated, what must happen according to emergency response procedures?

Call takers are rerouted to a backup office automatically.

Callers receive a busy signal until the end office is back online.

Calls are redirected to a mobile response unit.

Call takers must be relocated to the isolated end office to answer 911 calls.

The correct response highlights the protocol for maintaining emergency communication when an end office is isolated. When an end office becomes inoperative, it's vital to ensure that emergency calls, particularly 911 calls, continue to be answered promptly. Relocating call takers to the isolated end office ensures that there are personnel present to handle incoming emergency calls directly, which is crucial for maintaining a rapid response to emergencies.

This protocol is important because it keeps emergency services operational even when there's an infrastructure failure elsewhere. Having trained call takers on-site can facilitate immediate assistance and better coordination with emergency services, enhancing the response time and efficiency in critical situations.

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